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Terms and Conditions

1.   Your cat(s) must have a current vaccination certificate against Feline Infectious Enteritis and Cat Flu and treatment must have been completed at least 14 days before boarding with us. The certificate will be held by Cat Willows during the boarding period.
2.   Your cat must be free from fleas and worms and have received effective treatment before booking into Cat Willows. Should flea and/or worm infestation be discovered during your cat(s)’ stay, you will agree to Cat Willows administering effective treatment, which will be recharged to you on collection.
3.   Regrettably, unneutered male cats cannot be accepted for boarding. However, male kittens too young for the operation will be accepted.
4.   Please transport your cat in a suitable, secure basket.  This will decrease the stress involved to your cat(s) and provide safe transportation.
5   In the sad case that a cat is not collected and no communication is received by collection date, Cat Willows will reserve to right to gift the cat to a suitable animal charity for re-homing.

6.    If your cat should become ill and veterinary treatment is deemed necessary for your cat’s well being the Vets Fees will be payable by the owner or the owner’s insurance.
7.   In the very unlikely event of a cat dying whilst staying at Cat Willows, we will make every effort to inform you immediately and take the cat to your/our Veterinary Surgery for the appropriate services.

8.   Payment Terms:
  • First time bookings of 3 or less days will require full payment at the time of booking.

  • A minimum of 2 days booking is required.
  • We can accept Cash, Cheque or Bank Transfer
  • Prices are reviewed annually and are on the Cat Willows website: www.catwillows.co.uk
9.   Cancellation Policy:
  • You may of course collect your cat early, but the full booking fee will remain payable.

  • Cancellations within 15-30 days will incur 50% payment; cancellations within 1-14 days will incur full payment unless the chalet can be re-let.
  • Christmas and New Year (24 Dec – 1 Jan) cancellations will incur full payment unless the chalet can be re-let.
10.   These Terms & Conditions will be considered as accepted and binding with each booking confirmation & revoke all former versions.
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